• Spain
  • Europe
  • OCEANIA
  • Asia
  • SOUTH AMERICA

SHIPPING TIMES

  • The following times are in Spanish time.
  • All shipments made until 12h with Standard Post Office,will leave that same day. Those who are done after 12h will be sent the next working day (Mon-Fri).
  • All shipments made until 14h with Correos Express,will leave that same day. Those who are done after 14h will be sent the next working day (Mon-Fri).
  • Shipping time may be delayed in days prior to highlights such as Kings, Black Friday or Christmas.
  • He is not responsible for any delays that the transport company may suffer.

HOLIDAY CALENDAR

Orders will be processed and shipped only on weekdays (Mon-Fri), except holidays. The 2021 holiday calendar is:

  • January 1 New Year’s Day
  • January 6 kings
  • April 2 Good Friday
  • April 5 Easter Monday
  • May 1 Worker's Day
  • May 24 Second Easter
  • June 24 Sant Joan
  • September 11 National Diada of Catalonia
  • September 24 La Merco
  • October 12 National Festival of Spain
  • November 1 All Saints' Day
  • December 6 Constitution Day
  • December 8 The Immaculate
  • December 25 Christmas
  • December 26 Sant Esteve

No order will be processed or shipped on public holidays. During these days the company will be closed and customer service will be inactive.

SHIPPING TYPES

Paq Standard Office

  • Paq Standard Office does not deliver the package to the customer's home. It leaves it at the post office closest to the address provided by the customer.
  • When the package arrives at that office, mail will send a notice to the mail or text message on the phone provided, informing you of which reference office is where to pick up the order.
  • All orders with this carrier placed before 12h will be shipped on the same day. Those made after 12h will be sent the next business day.
  • All orders placed last Friday after 12h with this carrier, will be shipped next Monday or, if it is a public holiday, the next business day.

Paq Standard Home

  • All orders with this carrier placed before 12h will be shipped on the same day. Those made after 12h will be sent the next business day.
  • All orders placed last Friday after 12h with this carrier, will be shipped next Monday or, if it is a public holiday, the next business day.
  • The order will be delivered to the address provided by the customer.

Express Mails

  • All orders with this carrier placed before 14h will be shipped on the same day. Those made after 14h will be sent the next business day.
  • All orders placed on Friday after 14h with this carrier will be shipped next Monday or, if it is a public holiday, the next business day.
  • Express Mail will keep you informed about the whereabouts of your order via text messages.
  • The order will be delivered to the address provided by the customer.

Zeleris

  • All orders with this carrier placed before 14h will be shipped on the same day. Those made after 14h will be sent the next business day.
  • All orders placed on Friday after 14h with this carrier will be shipped next Monday or, if it is a public holiday, the next business day.
  • Express Mail will keep you informed about the whereabouts of your order via text messages.
  • The order will be delivered to the address provided by the customer.

RETURN POLICY

If you have any problems with your order, please send us an email atencionalcliente@mookashop.com or a whatsapp on +34 619 73 71 78

  • Once you have received the order, you will have 14 days to request a return.
  • Free return throughout the Spanish territory, except Canary Islands. For all other areas the return will be borne by the customer.
  • Change fees borne by the customer. In the event that the change is caused by an error of ours, Msoka will bear all expenses.
  • The money will not be refunded or exchanged until the product in question arrives at our office and has been verified to be all correct.
  • Once receptioned, the amount of the purchased product will be refunded, taking as reference the price that was paid at the time of purchase.
  • The amount of the shipping costs will not be refunded if any.